By Greg LaVigne
I have a few final perspectives to share related to Desktop Transformation business case development. Previously, I discussed the merits of performing a detailed use case analysis as well as application rationalization exercises early on so the findings and recommendations can be used as a part of the business case development. I then outlined using an investment perspective as opposed to simply a cost savings approach. Here are a few more ideas for you to consider:
- Be broad in your thinking and discussion. Desktop Transformation can include many different pieces and parts. In putting together the business case understand which components will comprise your overall implementation at the end of the day, so that they ALL can be included in the discussion up front.
- Be sure to use the “program” umbrella perspective as opposed to a single “project”. The reality is with all the moving parts and components, you’ll be dealing with many different projects, each with their own “waves” or phases of implementation.
- Often times, I hear about organizations that focus on gaining budgetary approval for a traditional VDI POC implementation project or a separate thin client adoption initiative. Then perhaps pursue a third business case approval for an application virtualization implementation for the existing managed PC fleet. A true Desktop Transformation vision includes the integration of many of these technology options. In providing the flexibility your end users want and will get once they migrate to your solution, they’ll continue to ask for more. This will result in additional hybrid technology scenarios down the road. You’ll want to understand (to the degree possible) what some of those will be and which ones you may allow or facilitate. While I understand the need to keep scope narrow for the idea of keeping a potential expenditure number more palatable, the reality is you’re not representing the entire vision.
- This becomes important as some of the components are not an easy sell by themselves. Take User Profile Virtualization or management solutions. These solutions can all be very costly to acquire and implement. Often times, this cost gets chopped off because lower cost (dare I suggest “free”), targeted solutions can be used. Such an example of this is Citrix Profile Manager. It’s hard to compete with “included as free” and it works for a XenApp implementation quite well. However, when you start moving beyond XenApp into VDI, or App Virtualization and/or the remaining physical PC space, the limitations of that solution become obvious. This means an investment in a more robust tool.
At the end of the day, these pieces are the ones that will provide the flexibility your users will demand in the bold new world. But, they can also add significant cost and can be tough to gain budgetary approval for on their own. When you lay your end of day vision out, you’ll want to discuss these uses cases to show the need and the value up front so that the investment rationale becomes clear….and ultimately you gain alignment to your vision and approval for your requested Desktop Transformation program budget.Next time, I’ll get into some of the planning aspects for laying out your Desktop Transformation journey. In the meantime, do these business case perspectives resonate with you? What technology components did you find to be the toughest “sell”? What approaches worked for you and what didn’t?