The Fusion 2014 conference, a joint event between itSMF and the HelpDesk Institute (HDI), was held this week in Washington DC. The conference drew about 1,000 attendees from the US and Canada. We spoke to many attendees about how they manage applications in their enterprises. The crowd of service management professionals talked to us about their challenges with software asset management. Most of the people we talked to are using either BMC or ServiceNow to do asset discovery, and they want to use that data to drive more business value from their software asset management process, normalize and rationalize the list of software titles, understand what applications employees are actually using, and recover costs from their annual software spending. These advanced capabilities are where Flexera Solutions help to drive more actionable data out of asset discovery and enables organizations to cut anywhere from 5% to 12% from their yearly software license and maintenance expense.
The other area that generated quite a bit of discussion at the Flexera Software booth was the advanced capabilities that Flexera Software's App Portal brings to the IT service catalog. About one third of the people we talked to where using self-service (again mostly BMC Remedy or ServiceNow) to empower end users to make IT requests, but 70% said that the actual process for getting software approved and deployed was a mixture of manual steps between different departments that slowed down the request. By adding an enterprise app store to the self-service portal, users still make the IT service catalog the go to place for requests, and the automated approval and deployment driven by App Portal cuts the fulfillment time and enables them to maintain continual license compliance at the same time.
Next year's Fusion Conference is scheduled for Nov 1 2015 in New Orleans, see you there.