Good article over at Harvard Business Review entitled "How the Internet of Things Changes Business Models." The author does a nice job laying out how the fact that you'll be capturing value differently means a necessary change in business models. He states that the Internet of Things requires a mindset shift as companies evolve from a traditioanl product mindset to an Internet of Things mindset.
He states that "making money in the connected space is not limited to physical product sales; other revenue streams become possible after the initial product sale, including value-added services, subscriptions, and apps, which can easily exceed the initial purchase price."
These thoughts are consistent with what we're seeing in talking to an emerging class of intelligent device manufacturers. To many, this is a business transformation that encompasses business model and other core business changes.
Interestingly, we're seeing similar transformations underway in more traditional software companies as they evolve from the long standing perpetual license models to new consumption/usage and subscription license models.
In both cases, business model changes are underway that need to be supported by operational changes and systems. For instance, entitlement management systems are required to fully monetize the software core to these new solutions. As noted above, software has multiple revenue streams and has a lifecycle that must be tracked to ensure that vendors have a clear view on which customers are entitled to which products and services at any point in time.
If you're not alerady investigating what these trends mean to your business, you should get started. You need to be thinking about what business model changes may be required to not only defend your current business but to capitalize on new opportunities. And, a key part of this process will be defining the operational and system requirements to implement the new business models.