By Timothy Davis
I had the pleasure of speaking with Martin Thompson, the founder of The ITAM Review, on a recent webinar to learn why IT Service Management (ITSM) and IT Asset Management (ITAM) integration is so important. Martin is an independent IT Asset Management specialist, providing consulting to companies in need of independent guidance on strategy and tool selection.
The corporate IT environment is in a constant state of flux, especially software, which is constantly changing, driven by new projects, daily employee requests, and purchasing, just to name a few. As IT professionals we need to work together to always be aware of the risks, costs, and delivery time of the software we deliver to run the business. This requires collaboration between those delivering the service and those that are measuring the financial impact of that service.
The win-win is when the ITSM team is able to improve service delivery to meet employees expectations and ITAM team are able to generate substantial cost savings.
Watch the webinar on demand to learn more from Martin Thompson as he talks about
- Key components of software self-service to drive efficency
- Re-harvesting software licenses to generate cost savings
- Delivering self-service without risks