The new version of App Portal 2015 is now available and this release solves major challenges faced by many enterprise IT organizations.
- Employees have multiple devices they need apps for and they expect personalized service
- Enterprises are investing in new infrastructure and adding Enterprise Mobility Management
- Increasing demand to deliver mobile apps with the same service levels as on the desktop, with minimal manual involvement, but with the ability to provide proactive support.
- IT governance of licenses and control over software spend
In many enterprises services are fragmented, multiple software deployment systems deliver desktop and mobile applications to employees and employees use numerous request processes to get apps for different devices like, desktops, smart phones, and tablets. There is demand to have all applications delivered in a seamless, unified experience; from anywhere at any time on any device. IT must balance meeting the requirements of the business for reduced risk and cost reduction while delivering a great user experience to enterprise “customers”.
New in this release:
Mobile Application Management Support
Universal Enterprise App Store for Desktop and Mobile Apps - Ensures control and efficient self-service delivery of approved applications by enabling employees to request desktop and mobile application from a single enterprise store. App Portal recommends apps for other devices registered to the user, giving employees the ability to request an application once and have it deployed to a desktop, tablet and phone at the same time. With new support for Apple iOS and Android public store and internal apps, a single checkout process integrates deployment to AirWatch® by VMware Enterprise Mobility Management™.
Optimized for Use on Mobile Devices - Gives employees access to approved mobile apps from their mobile device. The enterprise app store is optimized for mobile devices so employees can browse, select and check out corporate approved mobile apps from their Apple or Android device.
IT Service Management Integration
Unifies the app store with your Service Desk - Gives end users a single seamless user experience when making IT requests and leverages the benefits of the service desk and the app store to deliver increased value to the business. App Portal assimilates with ITSM Service Catalogs to compliment IT services with a fully automated app store that manages governance, approvals, maintains license compliance, and initiates delivery of applications to end users on both PCs and mobile devices.
Leverages established ITSM approval workflows - Approvals for application requests are flexible and can use the built in App Portal approval process or be delegated to utilize established approval workflows in existing ServiceNow or BMC Remedy ITSM implementations.
Delivers Proactive Application Support - Provides a faster and more targeted support response whenever an application installation fails. App Portal triggers the creation and updating of incidents in the service desk, to keep the support personal informed for more proactive support.
To learn more about this exciting new release, watch the webinar now: App Portal 2015: Delivering the Unexpected